Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) govern access to and use of Croxa websites, applications, APIs, and related services (collectively, the “Service”). By creating an account, starting a trial, or otherwise using Croxa, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal information and is incorporated by reference.

2. Accounts & Multi-Tenant Workspaces

Croxa is a multi-tenant platform. Each organization workspace is isolated for customer content and configuration. You are responsible for maintaining the confidentiality of login credentials, assigning appropriate roles (such as organization owner or marketing manager), and ensuring that users under your workspace comply with these Terms.

You must provide accurate account information and promptly update it. You may not share accounts in a way that circumvents seat, role, or security controls. Notify us immediately of unauthorized access.

3. Subscriptions, Trials & Credits

Access to Croxa may be offered through subscription tiers and a credit system. Credits are consumed when the Service generates or regenerates images and certain AI operations as described in-product. Unused credits typically expire at the end of the billing period unless a plan expressly states otherwise.

Fees are non-refundable except where required by law or expressly stated in writing. We may change pricing with notice before the next renewal. Free trials may be limited in duration, features, or credit volume and can be modified or withdrawn at our discretion.

4. Acceptable Use

You agree not to use Croxa to:

• Violate laws, regulations, or third-party rights, including intellectual property and privacy rights.
• Generate or distribute deceptive, fraudulent, or harmful content.
• Upload malware, attempt to probe or disrupt the Service, or bypass rate limits and security controls.
• Reverse engineer Master Style Library rules or proprietary prompt composition systems except as allowed by law.
• Use outputs to train competing foundation models or commercial AI systems without written permission.
• Misrepresent AI-generated content as human-authored where disclosure is legally required.

5. AI Outputs, Brand Assets & Intellectual Property

You retain ownership of brand assets you upload (logos, product photography, trademarks, and similar materials). You grant Croxa a limited license to host, process, and transform those assets solely to provide the Service to your organization.

As between you and Croxa, and subject to third-party model terms, you own campaign outputs generated for your workspace. Croxa and its licensors retain all rights in the Service software, documentation, Master Style Library, design-law schemas, and platform know-how.

AI systems can produce unexpected results. You are solely responsible for reviewing and approving content before publishing, including claims accuracy, trademark conflicts, likeness rights, and regulated-industry disclosures.

6. API & Platform Compliance

When you connect third-party social networks or other APIs, you must comply with those platforms’ terms, developer policies, advertising rules, and community standards. Croxa’s connectors act on your behalf using credentials you authorize. We are not responsible for platform outages, policy changes, account restrictions, or enforcement actions taken by third parties.

You authorize Croxa to transmit content and metadata necessary to schedule or publish posts. You must revoke access in-product (or at the provider) when a connection is no longer needed. Abuse of third-party APIs through Croxa may result in suspension.

If you use any Croxa developer interfaces in the future, you must follow published rate limits, authentication requirements, and data-use restrictions. Keys and tokens are confidential and may not be shared publicly.

7. Confidentiality

Non-public Service information, roadmap materials, and unpublished product features are Croxa confidential information. Your non-public brand assets and workspace data are your confidential information. Each party agrees to protect the other’s confidential information with reasonable care and use it only as needed to perform under these Terms.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMNISYNC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, UNIQUE, UNINTERRUPTED, OR ERROR-FREE, OR THAT THE SERVICE WILL MEET YOUR SPECIFIC BUSINESS TARGETS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMNISYNC AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO OMNISYNC FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Suspension & Termination

You may stop using Croxa at any time. We may suspend or terminate access if you breach these Terms, create risk for the platform or other customers, fail to pay fees, or if we discontinue the Service. Upon termination, your right to access the Service ends, and we may delete or anonymize workspace data after a commercially reasonable retention window, subject to legal holds and backup cycles.

11. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where Croxa entities principally operate, without regard to conflict-of-law principles. Courts in that jurisdiction will have exclusive venue for disputes, except where mandatory consumer protections require otherwise. If any provision is unenforceable, the remaining provisions remain in effect.

12. Contact

For questions about these Terms, contact legal@omnisync.ai. For product support, contact support@omnisync.ai.